Frequently Asked Questions

Orders

Can I change or cancel my order?

We process orders quickly! If you need to make a change, please email us at hello@lunaloots.shop within 24 hours of placing your order. We'll do our best to accommodate, but we cannot guarantee changes once an order is in processing.

Do you offer gift wrapping?

Not currently, but it's on our list! All orders do arrive in our signature Luna Loots packaging — perfect for gifting as-is.

Shipping

How long will my order take to arrive?

US orders typically arrive within 5–7 business days with standard shipping, or 2–3 business days with expedited. International orders can take 10–21 business days depending on your location.

Do you ship internationally?

Yes! We ship worldwide. Please note that international customers are responsible for any customs duties or import taxes that may apply.

Products

Are your pieces nickel-free?

We strive to offer nickel-free options and clearly note materials in each product listing. If you have specific sensitivities, please reach out before purchasing and we'll help you find the right pieces.

How do I care for my jewelry?

To keep your pieces looking their best: store them in a cool, dry place; avoid contact with water, perfume, and lotions; and gently wipe clean with a soft cloth after wearing.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for store credit or exchange. Items must be unworn and in original condition. Sale items and earrings are final sale. See our full Shipping & Returns page for details.

My item arrived damaged. What do I do?

We're so sorry! Please email us at hello@lunaloots.shop with a photo of the damage and your order number within 48 hours of delivery, and we'll make it right.